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By using this site and purchasing our products, you agree to our Messaging Terms and Conditions. 

Tones By CoCoa Skincare Company LLC

Privacy Policy
Last Updated: September 17, 2025

Tones By CoCoa Skincare Company LLC (“Tones By CoCoa,” “We,” “Us,” or “Our”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, purchase our products, or participate in our messaging programs. Please read this Privacy Policy carefully.

By using our website, services, or opting into our messaging programs, you agree to the terms outlined below. If you do not agree, you should discontinue use of our services.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email address, billing/shipping address, phone number.

  • Payment Information: Billing details, credit/debit card information (processed through secure third-party providers).

  • Order & Transaction Information: Purchase history, order status, returns, and preferences.

  • Device & Usage Data: IP address, browser type, device information, and browsing activity on our website.

  • Messaging Data: Mobile phone number, consent records, and communications you send or receive under our messaging program.

  • AI-Generated Content: Occasionally, we may use third-party AI services to generate message content tailored to your interests.

2. How We Use Your Information

We use your information to:

  • Fulfill product orders and process payments.

  • Deliver marketing, promotions, and personalized offers.

  • Provide transactional updates (order confirmations, shipping updates, etc.).

  • Improve customer experience, including customer service responses.

  • Detect and prevent fraud, unauthorized activity, or misuse of our services.

  • Comply with legal obligations and regulatory requirements.

3. Messaging Privacy Policy

Our Mobile Messaging Program (the “Program”) allows us to send promotional and transactional text (SMS, MMS, or RCS) messages.

  • Consent: By opting in, you consent to receive recurring automated messages from Tones By CoCoa at the phone number you provided. Consent is not a condition of purchase.

  • Data Use: Your phone number, opt-in/opt-out status, and any related interaction data are stored securely and may be shared with our messaging service providers (including Stodge Inc. dba Postscript) solely to operate the Program.

  • AI Disclosure: Some messages may include content generated using artificial intelligence (AI). This does not make the third-party AI providers responsible for our communications.

  • Opt-Out: You may stop receiving messages at any time by replying STOP, END, CANCEL, REVOKE, OPT OUT, UNSUBSCRIBE, or QUIT.

  • Support: For help, text HELP to the number you received messages from or email info@tonesbycocoa.com.

  • Message Frequency & Costs: Message and data rates may apply. Frequency varies.

  • Do Not Call Compliance: We maintain an internal Do Not Call list and will promptly honor opt-out requests.

4. Disclosure of Information

We may share your information with:

  • Service Providers: For payment processing, order fulfillment, shipping, and messaging services.

  • Legal & Regulatory Authorities: As required to comply with applicable law or legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes. Opted-out phone numbers are retained on our Do Not Call list indefinitely unless you provide new consent.

6. Security

We use industry-standard security measures to safeguard your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

  • Access to the personal information we hold about you.

  • Request corrections or deletion of your data.

  • Withdraw consent to our messaging program.

  • File complaints with your local data protection authority.

To exercise these rights, email us at info@tonesbycocoa.com.

8. Age Restriction

Our website and messaging program are not directed to children under 18. If you are under 18 years of age, you may only use our services with parental or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of those changes.

10. Contact Us

Tones By CoCoa Skincare Company LLC
PO Box 25842
Memphis, TN 38125
Email: info@tonesbycocoa.com

 


All sales are final. We are unable to offer refunds or exchanges.