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Tones By CoCoa Skincare Company LLC

Refund & Return Policy
Last Updated: September 17, 2025

At Tones By CoCoa Skincare Company LLC (“Tones By CoCoa,” “We,” “Us,” “Our”), we take great pride in providing high-quality skincare products. Due to the personal nature of our products, health and safety regulations, and ongoing considerations related to COVID-19 and other public health concerns, we have adopted the following policy:

All Sales Are Final

  • No Returns or Exchanges: For the safety of all customers, we do not accept returns or exchanges on any products, whether opened or unopened.

  • No Refunds: All sales are final. We do not issue refunds once an order has been processed and shipped.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery at info@tonesbycocoa.com with your order number and photos of the product and packaging. We will walk you through the shipping provider claim process.

Order Accuracy

Please review your order carefully before submitting it. We cannot make changes, cancellations, or refunds once an order has been placed.

Shipping Issues

We are not responsible for delays, losses, or damages caused by shipping carriers. Once a package leaves our facility, it is under the responsibility of the carrier. Customers should file a claim directly with the carrier for lost or delayed shipments.

Contact Us

For questions regarding this policy, you may contact us at:
Tones By CoCoa Skincare Company LLC
PO Box 25842
Memphis, TN 38125
Email: info@tonesbycocoa.com


All sales are final. We are unable to offer refunds or exchanges.